Poking the tiger in the eye with a stick…

Revolutions come slowly in Canada.  I guess that we are not hot tempered enough and just too easy going. 

But as our cellular monopolists have found out this week, once we get pissed off we do rise up and lash out in anger.

As previously noted Rogers kicked off the festivities by pricing their impending iphone launch at extortionist rates.  Not to be left out of the party, Bell and Telus joined in by announcing that they would begin to charge customers fifteen cents for every text mail received including spam messages.

I honestly think that after years of screwing Canadians with some of the highest rates in the world, phony charges (system access fee anyone) and unresponsive, or downright nasty, customer service they expected us to just bend over so they could conduct business as usual.

And then the blowback began.  First the iphonies started an online petition that quickly ran up huge numbers.  Then the Federal Industry Minister Jim Prentice jumped on board after receiving more complaints (about the Bell and Telus move) than any other cellphone related issue – ever.

Not even the recent decision by the CBC to scrap the Hockey Night in Canada Theme created so much uproar among Canadians. 

Rogers tried to back pedal a bit by offering an introductory low rate on its absurdly priced data plans, now they are slightly less absurd.  Bell and Telus operating with their regular hubris huffed and puffed about the costs of text messages and the impact on their system bandwidth.  Apparently they need the extra income to improve their system, which is exactly the same excuse they use for continuing to charge system access fees.

And all when they are making record profits…

If Bell and Telus do go ahead with their text message charges I would suggest that we fight back by inundating their customer service folks with requests for detailed information on every charge on the bill.  Stay on the phone for fifteen or twenty minutes with them, ring up their costs. 

A few hundred calls like this every day should do the trick.  A few thousand a day would be disaster. 

In fact, why wait call them today and ask them to explain what their system access fee charge is for.  Play dumb, keep them on the phone.

Perhaps they will start to feel the frustration that their loyal customers are feeling right now.

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